Last Updated: 01/01/2026

1. Introduction

At Bennetts Designs (“we,” “us,” or “our”), we strive to provide high-quality custom products and a positive experience for every customer. This Returns & Refunds Policy explains how we handle requests for returns, exchanges, or refunds. By placing an order with us, you agree to the terms of this policy.

2. General Eligibility

  1. Custom Products
    • Because our products are custom-made (e.g., printed signs, apparel, or decals), returns or exchanges are generally not accepted unless there is a defect or error in the product attributable to us.
  2. Non-Custom Products (If Applicable)
    • We stock a small selection of pre-made merchandise. Returns/exchanges are accepted within 15 days with receipt; items must be unused and in original condition. Clearance/final-sale items are not returnable.

3. Defects and Errors

  1. Manufacturing Defects
    • If you receive a product with a manufacturer’s defect or a printing error, contact us within 15 days of delivery, providing clear photos and a description of the issue.
    • We will review your claim and, if approved, will offer a replacement or refund at no additional cost to you.
  2. Design Errors
    • If the final product does not match the approved proof or agreed-upon specifications (e.g., wrong color, size, or text), please notify us within 15 days of receipt.
    • We will investigate and, if the error was on our end, we’ll correct and reprint your order at no charge.
  3. Shipping Damage
    • If your item arrives damaged due to shipping, save all packaging materials and contact us immediately. We’ll work with the carrier to resolve the issue and, if applicable, provide a replacement.

4. Requesting a Return or Refund

  1. How to Initiate a Request
    • Email us at info@bennettsdesigns.com or call 419-433-3569 with your order number, photos (if relevant), and a detailed description of the issue.
    • Our customer service team will respond within 2 business days with instructions.
  2. Return Authorization
    • If a physical return is deemed necessary, we will issue you a Return Authorization. Returns without authorization may not be accepted.
  3. Return Shipping
    • In cases of errors or defects caused by us, we will cover the cost of return shipping or provide a prepaid label.
    • For any other returns (if applicable to non-custom items), customers may be responsible for shipping costs.

5. Refund Processing

  1. Refund Approval
    • Once we receive and inspect any returned product or review documentation confirming the error, we will process your refund.
    • Approved refunds will be issued to the original payment method within 5 business days.
  2. Partial Refunds (If Applicable)
    • If a product is returned in a condition that shows wear or damage beyond our control, we reserve the right to issue a partial refund or deny the return.
  3. Exclusions
    • Please note that custom design fees, rush fees, or shipping fees may be non-refundable unless the error is directly caused by us.

6. Cancellations

  1. Before Production
    • If you need to cancel your order and production has not started, we may issue a full or partial refund depending on any design work completed.
  2. After Production Begins
    • If your order has already entered production or is completed, cancellation and refund options may be limited, especially for custom-made items.

7. Contact Us

For any questions, concerns, or to initiate a return, exchange, or refund request, please reach out to us:

  • Company: Bennetts Designs
  • Email: info@bennettsdesigns.com
  • Phone: 419-433-3569
  • Address: 2408 Cleveland Rd. West Huron, OH 44839

Disclaimer

This policy is subject to change without prior notice. The most current version will always be available on our website. By placing an order with Bennetts Designs, you acknowledge that you have read, understood, and agreed to this Returns & Refunds Policy.